TikTok Recovery: How To Recover Your TikTok Account

Profile photo ofCarolyn Howell, author

Carolyn Howell

Last Updated: May 22, 2024

TikTok Tips
Want More Real TikTok Followers?

Are you struggling to log in to your TikTok account? Forgot your password, or TikTok banned your account? Don’t worry; all you have to do is to learn about TikTok recovery. As an emerging influencer, having swift access to your TikTok profile is vital for your online presence and partnerships.

This article is a complete guide to the step-by-step process of recovering your TikTok account. We’ll explore how to regain a banned/suspended account, find a recovery code, and contact TikTok for help. Let’s dive in and get your TikTok account back!

 A TikTok influencer trying to recover her account on her mobile device.

Why Can’t I Access My TikTok Account?

If you can’t access your TikTok account, it could be due to various reasons. Forgetting your password or facing an account suspension/ban after violating TikTok community guidelines may be the cause.

In such cases, you need TikTok recovery options to regain access. Mobile device issues, internet connection problems, or a hacked account can also prevent you from logging in. Identifying the reason behind the access problem is crucial to finding the right solution and recovering your TikTok account. Now, let’s explore how you can recover your TikTok account.

How To Find TikTok Recovery Code

Getting a recovery code speeds up account recovery when you forget your password or TikTok logs you out. Here’s a step-by-step guide on how to find TikTok recovery code:

  • Step 1: Open the TikTok app on your mobile device and tap the Profile icon at the screen’s bottom right corner. TikTok will take you to the “Sign Up” page.
  • Step 2: Tap “Login.” It’s at the bottom of the screen next to the “Already have an account?” option.
  • Step 3: Tap “Use phone/email/username” and enter your phone number or email address. Ensure you enter an active email address/phone number you can access. TikTok will send a password reset code to the mail or as a text message.
  • Step 5: Once you receive the recovery code, return to the TikTok app and enter it in the designated field.
  • Step 6: TikTok will allow you to reset your password after verifying the code. Create a new, secure password and confirm it.
  • Step 7: Log in to your TikTok account with the new password.

Congratulations! You now know how to use the TikTok recovery code to regain access to your account. Remember to keep your new password safe to avoid future login issues. However, there are some instances when you don’t have access to your mail or phone number. So what do you do? Contact TikTok directly! Let’s see how you can do that.

An influencer trying to find her TikTok recovery code.

How to Contact TikTok for Account Recovery

You can contact TikTok directly to help you recover your account if you can’t access your email or phone number. Here’s how you can contact TikTok for account recovery:

  • Step 1: Ensure you have a strong internet connection. Then, open your web browser on your mobile device or PC and enter https://www.tiktok.com/legal/report/feedback. TikTok will provide you with a feedback form.
  • Step 2: Enter your email address and username in the “Contact information” section.
  • Step 3: Select “General account inquiry” as the topic and “Recover account” as the sub-topic.
  • Step 4: Explain that you lost your email and phone number and want to recover your account in the “How can we help” section.
  • Step 5: Submit the form and wait one to three business days for TikTok’s response. The TikTok team will analyze your situation and help you recover your account, and you can log in again.

That’s it! You now know the recovery process by contacting TikTok directly. Note that you don’t have to upload attachments because you lost access to your email and phone number.

An influencer shocked that her TikTok account has been banned.

5 Steps for TikTok Banned Account Recovery

Many influencers often ask if it is possible to recover a banned account. Yes, it is! You can recover a banned account by appealing to TikTok to unban your account. TikTok usually sends a notification to a user via mail or within the app when it bans an account. Here are five steps for TikTok banned account recovery:

  • Step 1: Open the TikTok app on your mobile device or PC. A notification will pop up informing you that TikTok has banned your account. 
  • Step 2: Tap the “Appeal” option and complete the appeal form. Explain why TikTok should unban your account. TikTok will review your appeal and decide on reinstatement.
  • Step 3: Submit a feedback form to complement your request. Provide your username/ email address, select “Account ban/suspension” as the topic, and explain why TikTok should unban your account. You may have to make multiple submissions to receive a response. However,  don’t submit more than one form every 24 hours.
  • Step 4: You can email TikTok directly in addition to the feedback form. Add your username and give reasons why TikTok should unban your account. You can send multiple emails until you receive a response.
  • Step 5: Create a backup account. This lets you stay in touch with your followers during the recovery process. If TikTok decides not to reinstate your main account, having a backup will give you a fresh start.

TikTok Suspended Account Recovery: How To Recover a TikTok Suspended Account

While you can not guarantee recovering a banned account, you can always regain your suspended account. The recovery process is similar to that of a banned account. Here is a step-by-step guide on the TikTok suspended account recovery process:

  • Step 1: Open your web browser on your mobile device or PC and complete the TikTok feedback form.
  • Step 2: Enter your email address and username (optional) in the “Contact information” section.
  • Step 3: Choose “Account ban/suspension” as the topic, and explain why TikTok should not suspend your account. 
  • Step 4: Submit the form and wait one to three business days for TikTok’s response. The TikTok team will analyze your situation and lift the temporary ban.

Congratulations, you now know the TikTok recovery process for a suspended account. However, you may have to make multiple submissions to receive a response. But don’t submit more than one form every 24 hours.

A young influencer smiling after recovering her TikTok account.

How To Grow Your Followers After TikTok Recovery?

Influencers often face account issues on TikTok. Sometimes, they may forget their password or receive a ban from the platform. However, you can regain your account by understanding the TikTok recovery process. You can take proper action by identifying why you can’t access your account. These actions include requesting a recovery code, sending a feedback form, mailing TikTok directly, and so on.

Additionally, rebuilding your follower base after recovering your account is vital, especially if you are inactive for a long time. As such, you need the help of a professional organic growth agency to supercharge your account. Interestingly, High Social flourishes as an organic growth agency that has helped many brands and individuals achieve TikTok fame.

This platform can help you grow your TikTok followers and organically increase engagement. Moreover, after your TikTok recovery, you can regain lost followers by partnering with High Social. Endeavor signing up with High Social today and growing your audience like never before.

TikTok Tips